60-DAY GUARANTEE

Refund Policy

Effective date: May 13, 2026

PRESERVE™ is a clinical-grade consumable dietary supplement designed to work over a 60-day daily protocol. We're confident in the product, which is why every first order is backed by a 60-day money-back guarantee. Because consumable supplements cannot be returned to inventory or resold under U.S. FDA guidelines, this guarantee is built around a documented protocol — not a no-questions-asked promise. Please read this policy in full before you order. By placing an order on preserve-glp1.com you confirm you have read, understood, and accepted every term below.

The short version

  • Applies to your first order only (not subscription auto-renewals; not repeat orders)
  • You must take PRESERVE™ daily for at least 60 consecutive days, following the daily routine in the PRESERVE™ 50+ Protocol PDF that ships with your order
  • You must record two objective measurements using the same method — one before you start, one at day 60 (see §3.5)
  • Your complete refund dossier (§3) must be received within 70 calendar days of delivery (60 days of use + 10 days to submit)
  • You must ship your used bottle back to us at your own expense, postmarked within 7 calendar days of refund approval (§4)
  • Original shipping, handling, and any taxes are non-refundable
  • If approved, the refund is issued to the original payment method within 5–10 business days of our receipt of the returned bottle
  • One refund per household, per lifetime. Customers who have previously refunded a PRESERVE™ order — at any address — are not eligible

1. Who is eligible

To be eligible for a refund under the 60-day guarantee, all of the following must be true:

  • You purchased directly from preserve-glp1.com. Third-party purchases (Amazon, eBay, walk-in retail, gifts forwarded to you, resold product) are excluded — we cannot verify those orders.
  • The order is your first PRESERVE™ purchase or the first shipment of a newly opened subscription plan.
  • No prior PRESERVE™ refund has been issued to your household, shipping address, billing address, payment method, or email on file.
  • You used the product daily and consecutively for 60 calendar days, at the dose printed on the bottle, following the daily routine in the PRESERVE™ 50+ Protocol PDF.
  • You took the baseline measurement (§3.5) within 72 hours of starting and the endpoint measurement on day 60 (± 2 days), both using the same method.
  • Your complete refund dossier (§3) is received within 70 calendar days of delivery.
  • The purchase was for personal use. Wholesale, bulk, B2B, gift-purchase, promotional-code stacking, and resale orders are excluded.

Failure to meet any one of the above disqualifies the request. We do not make exceptions on the eligibility criteria.

2. Why this policy exists

PRESERVE™ is a consumable dietary supplement. Once a bottle is opened, FDA guidelines prohibit us from returning it to inventory or reselling it. Consumables are therefore uniquely exposed to bad-faith refund requests, and we are not willing to raise our prices on honest customers to absorb that cost.

Every requirement in this policy exists for one reason: to make sure that the customers we refund are the ones who actually followed the protocol. If you are uncomfortable being asked to document what you did, this product is not for you and we'd rather you not order — please email us instead before purchasing.

3. The refund dossier — required submissions

Send all of the following in a single email to hello@preserve-glp1.com, subject line "Refund Request — Order #[your number]". Incomplete submissions are closed and cannot be reopened (see §5 — single-submission rule).

3.1 Order data

  • Your order number (from your account or confirmation email)
  • The full name on the order
  • The shipping address and email used at checkout
  • The last four digits of the payment card or the PayPal/Shop Pay email used

3.2 Bottle photographs (three required)

  1. A clear photo of the front label showing PRESERVE™ branding, dose, and net contents
  2. A clear photo of the back label showing the lot/batch number and expiration date. This must match our shipment record for your order.
  3. A clear photo of the open bottle from above, showing the approximate remaining contents. The bottle must be empty or near-empty (>80% consumed). A full or barely-touched bottle on day 60+ is automatic grounds for decline.

All three photos must be taken in the same lighting and include a handwritten note in frame with today's date and your order number. Photos that appear edited, stock, or recycled from another claim will be declined and may be referred for review.

3.3 Daily-use log

A written log covering the full 60 days. Per-day entries are not required, but the log must include:

  • The start date and end date of your 60-day protocol
  • The number of gummies per day and the time(s) of day taken
  • Confirmation that you followed the daily routine in the PRESERVE™ 50+ Protocol PDF
  • Any days missed (more than 3 missed days in the 60-day window disqualifies the request)
  • Other supplements or medications taken during the window, including your GLP-1 dose
  • A short paragraph (3–5 sentences) describing the outcome you expected vs. what you actually experienced

3.4 Healthcare provider acknowledgement (required for "didn't work" claims)

If your refund reason is that PRESERVE™ did not produce the result you expected — and you are not reporting an adverse event under §9 — you must include a brief written acknowledgement from a licensed healthcare provider (your prescribing physician, pharmacist, or registered dietitian) confirming that you discussed the outcome with them. Acceptable formats: a short email from a provider's professional address, a signed note on letterhead photographed and attached, or a portal message screenshot. We will not contact the provider directly. This requirement does not apply to adverse event claims (§9), damaged/defective claims (§7), or lost-package claims (§8).

3.5 Two objective measurements (start + day 60)

You must record one baseline measurement within 72 hours of starting the protocol and one endpoint measurement on day 60 (± 2 days). Both measurements must use the same method. Acceptable methods (choose one):

  • Grip-strength dynamometer (e.g., Camry EH101 or equivalent) — single best of three attempts, dominant hand, recorded in kg
  • 30-second sit-to-stand test — count of full stands from a standard 17"/43 cm chair, arms crossed over chest
  • Timed 6-minute walk test on a measured indoor course, distance in meters
  • DEXA, InBody, or Bod Pod body-composition scan from a clinic, lab, or gym, with dated report
  • Standing mid-arm circumference measured in cm with a soft tape at the midpoint of the relaxed dominant biceps

Submit both measurements with photos or scanned documentation. Self-reported numbers without supporting evidence are not accepted.

4. Return of the used bottle

If your refund dossier is approved, you must ship the empty or near-empty bottle back to us, postmarked within 7 calendar days of the approval email. Customer pays return shipping. We recommend USPS Ground Advantage with tracking; we are not responsible for return packages lost in transit. The refund is issued to the original payment method within 5–10 business days of our receipt of the returned bottle, not on the date of refund approval. If the returned bottle does not arrive within 21 calendar days of approval, the refund decision is automatically reversed and the case is closed.

5. The single-submission rule

You get one chance to submit a complete refund dossier. If your submission is incomplete (missing photos, missing log, missing measurements, missing healthcare acknowledgement, wrong order number, unreadable attachments, multiple emails to assemble the dossier piece by piece), we may, at our sole discretion, request the missing items once. If the second submission is still incomplete, the case is permanently closed and cannot be reopened. No partial refunds are issued.

6. Review process and decision

  • Receipt confirmation: within 1 business day of a submission to hello@preserve-glp1.com
  • First review of a complete dossier: within 5 business days
  • If we request additional information once under §5, your case is paused until you reply (up to 14 calendar days; after that the case is closed)
  • Final decision: communicated within 10 business days of a complete dossier
  • Decisions are made by our Quality Assurance Review Committee. The decision is final.
  • In rare cases — typically where photographic or lot-number evidence is inconsistent — we may request a short voluntary verification call. Declining the call is grounds for decline.
  • If approved, the refund issues within 5–10 business days of our receipt of the returned bottle (§4)

7. What will delay or decline a refund

  • An incomplete dossier per §3, including missing measurements (§3.5) or missing healthcare acknowledgement (§3.4)
  • Photo evidence that is edited, recycled, stock, or inconsistent with the order's lot number
  • A bottle that is more than 20% full on day 60+ (insufficient evidence of consistent use)
  • More than 3 missed days in the 60-day window, by your own log
  • Failure to take both baseline and endpoint measurements using the same method
  • The product was discontinued before 60 consecutive days for any reason other than a verified adverse event (§9)
  • The complete dossier was received outside the 70-day claim window
  • The customer, household, address, payment method, or email has previously received a PRESERVE™ refund
  • The customer initiated a credit-card chargeback before or during the dossier review (§12)
  • The product was purchased from a third-party reseller we cannot verify
  • We have reasonable grounds to suspect fraudulent, bad-faith, or coordinated refund activity, in our sole discretion

8. What is never refunded

  • Subscription auto-renewals beyond the first shipment. See §11 for cancellation.
  • Bulk, wholesale, B2B, corporate, or volume-discount orders placed under separate agreement.
  • Third-party purchases (Amazon, eBay, walk-in retail, resold gifts).
  • Shipping and handling fees, including return shipping for the used bottle.
  • Sales tax, except where the underlying purchase itself is being refunded.
  • Promotional credits, store credits, gift cards, referral rewards, and discount codes applied to the order. The refund is computed on the net amount paid in cash equivalents only.
  • Requests citing only taste, texture, smell, color, or packaging preference once any of the product has been consumed.
  • The welcome kit, Protocol PDF, and any digital bonuses, which retain their stated value regardless of refund outcome (you keep them).

9. Damaged, defective, or incorrect product

If your order arrives broken, leaking, manufactured-defective, or contains the wrong product, this is treated separately and is always covered. Email us within 14 days of delivery with: photos of the issue, photos of the shipping carton and label, the lot number from the bottle. We will replace the affected items at no cost or issue a full refund of the affected items — your choice. The 60-day protocol, dossier, measurements, healthcare acknowledgement, and bottle-return requirements do not apply to this category.

10. Lost or undelivered packages

If carrier tracking shows delivery but you did not receive the package, please: (1) check with neighbors, mailroom, and household members; (2) wait 48 hours, since delivery mis-scans are common; (3) file a search with the carrier (USPS, UPS, FedEx). If the package is still missing after these steps, email us within 14 days of the tracked delivery date and we will replace or refund based on the carrier's investigation outcome. Claims received more than 14 days after tracked delivery are not eligible.

11. Allergic reactions and adverse events

If you experience an adverse reaction, stop taking PRESERVE™ immediately, contact your healthcare provider, and email us with: your order number, a brief description of the reaction, the date it occurred, and confirmation you have spoken to or scheduled an appointment with a healthcare provider. We will issue a full refund without requiring the 60-day protocol, dossier, measurements, or bottle return, and we will report the event to our quality team. We take adverse events seriously and the 60-day usage rule does not apply here.

12. Subscription cancellations

You may pause, skip, change frequency, or fully cancel your subscription at any time from your account dashboard. Cancellation takes effect immediately and prevents future charges. Subscriptions are not eligible for refunds beyond the first shipment — future shipments must be cancelled before they are billed and prepared for shipment. Once a subscription shipment has been billed and a shipping label has been generated, the order is considered placed and is not refundable.

13. Chargebacks and disputes

Please contact us at hello@preserve-glp1.com before initiating a credit-card chargeback or payment dispute. Direct refunds, when approved under this policy, are processed in 5–10 business days. Chargebacks typically take 30–90 days, add cost and process time to both parties, and may damage your card-issuer record. Initiating a chargeback before, during, or after a refund dossier review automatically disqualifies the dossier, and we will provide the card network with the complete record of the order, this policy, and your acceptance of these terms at checkout.

14. Single-refund-per-household rule

Each household is eligible for one refund only, for the lifetime of our business relationship. "Household" is identified by any of: shared shipping address, shared billing address, shared payment method, shared email domain after the + alias separator, or other reasonable indicators of a common purchaser. If you have previously been refunded for a PRESERVE™ order, you are not eligible for a second refund regardless of which name, email, or card the new order was placed under. Repeat orders are welcome but they are not refundable.

15. Contact

Email: hello@preserve-glp1.com (preferred and required for refund submissions — fastest response)
Response time: within 1 business day, Mon–Fri, 9am–5pm Eastern.
Mail: PRESERVE Health LLC, 123 Main St, Wilmington, DE 19801

16. Governing law, dispute resolution, and consumer rights

This refund policy is governed by the laws of the State of Delaware, USA, without regard to its conflict-of-laws principles. Any dispute arising out of or related to this policy that cannot be resolved informally shall be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, in Wilmington, Delaware. Each party waives the right to bring or participate in any class action, class arbitration, or representative proceeding.

Nothing in this policy limits any non-waivable consumer rights you may have under U.S. federal law or the consumer protection laws of your state, province, or country. Where any provision of this policy conflicts with mandatory consumer law that applies to you, that local law controls and the remainder of this policy continues to apply.

17. Changes to this policy

We may update this policy at any time. The policy in effect on the date your order was placed governs your order. The current version is always posted at preserve-glp1.com/pages/refund-policy. By placing an order you agree to be bound by the policy in effect on that date.

The 60-day money-back guarantee is real. The conditions are also real. We have written this policy to be enforceable, not encouraging — because we'd rather you read it now and decide carefully than be surprised later. If you're uncomfortable with any of these terms, please email us before you order.