Privacy Policy
Effective date: May 13, 2026
PRESERVE Health LLC ("PRESERVE™", "we", "us", "our") respects your privacy. This Privacy Policy explains what information we collect when you visit our website (the "Site") or purchase PRESERVE™ Daily Creatine Gummies, how we use it, who we share it with, and what choices you have. By using the Site or our services you agree to the terms of this Policy.
1. Information we collect
Information you provide. When you place an order, create an account, subscribe to a recurring shipment, contact our support team, or sign up for emails, we collect: your full name, billing and shipping address, email address, phone number (optional), payment information (processed by our payment processor — see §4), order history, account credentials, and any messages you send us.
Information collected automatically. When you visit the Site we automatically collect technical information including: your IP address, browser type, device identifiers, operating system, referring URL, pages visited, links clicked, search terms, and timestamps. We collect this through cookies, pixels, and similar technologies.
Sensitive information. We do not knowingly collect health, medical, or biometric information. Communications you send us may incidentally reveal such information; we treat those messages as confidential.
2. How we use your information
- Process, fulfill, and ship your orders
- Manage your subscription, including upcoming charges, frequency changes, and cancellations
- Provide customer support and respond to inquiries
- Send transactional emails (order confirmation, shipping updates, refund confirmations)
- Send marketing emails — only if you have opted in (you can opt out anytime)
- Personalize your experience and improve our products
- Prevent fraud, secure your account, and enforce our Terms of Service
- Comply with legal obligations
- Measure the effectiveness of our advertising
3. Payment processing
We do not store full payment card numbers on our servers. Payments are processed by PCI-DSS compliant third-party processors (Shopify Payments, Stripe, PayPal, and similar). Your card details are transmitted directly to the processor.
4. How we share information
We do not sell your personal information for money. We share information only with service providers (Shopify, payment processors, shipping carriers, email service like Klaviyo, subscription management like Recharge, fulfillment warehouses, analytics), advertising partners (Meta, Google, TikTok — with your consent), legal compliance when required, and in case of business transfer (merger/acquisition).
Certain advertising cookies may qualify as "sale" or "sharing" under California, Colorado, Connecticut, Utah, and Virginia privacy laws. You can opt out via our "Do Not Sell or Share My Personal Information" link in the footer.
5. Your rights and choices
Depending on where you live you may have the right to: access, correct, delete, or port your data; opt out of marketing emails (click "unsubscribe" in any marketing email); opt out of "sale" or "sharing"; withdraw consent; lodge a complaint with your data protection authority.
To exercise any of these rights, email us at hello@preserve-glp1.com with the subject line "Privacy Request". We will respond within 30 days (45 days in some U.S. states).
6. Data retention
We retain your information for as long as your account is active, you are subscribed, or as needed to provide our services and comply with legal obligations (typically up to 7 years for tax records). After that period the information is deleted or anonymized.
7. Security
We use commercially reasonable technical and organizational measures to protect your information — encrypted connections (TLS/SSL), access controls, and vendor due diligence. No method of transmission or storage is 100% secure, however.
8. Children's privacy
The Site is not directed to children under 13. We do not knowingly collect information from children.
9. Changes to this Policy
We may update this Privacy Policy from time to time. Material changes will be communicated by email or a notice on the Site at least 30 days before they take effect.
10. Contact
Questions, requests, or concerns about your privacy?
Email: hello@preserve-glp1.com
Mail: PRESERVE Health LLC, 123 Main St, Wilmington, DE 19801